Wholesale Terms & Conditions

1. Minimum Order Value

For first-time wholesale customers of Zipplicity Un-Luggage, the minimum order value is $600. New customers will pay their invoice “Due Upon Receipt” until the total amount of orders is over $10,000. Once customers have 
reached the $10,000 expenditure, they can be placed on a 30-day net account, provided they have completed a Credit Application Form and have been approved 
by Zipplicity Un-Luggage.

2. How To Place an Order

Submit your order via email to hello@zipplicity.com. You must be an approved Wholesaler to order. If you have not yet registered for approval, please submit your application at “Wholesale Opportunities with Zipplicity.” Call our customer service line at (234) 254-ZIPP [9477] with any questions. 
Zipplicity Un-Luggage is handmade in Kansas City. Our Stitching Team is made up of cottage micro-factories around the city. We are a scaling small business. It is our aim to manufacture all your orders in the USA. Large orders may need several months’ lead time as we expand our network of stitchers to meet your needs.

Products or goods purchased from Zipplicity Un-Luggage shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 10% below MSRP. Permission for special sale events beyond the 10% discount by the Wholesale Account must be requested in writing to Zipplicity Un-Luggage and will typically be granted on a semiannual basis.

4. Wholesale Pricing
All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP. The authorized dealer will pay for all shipping & shipping insurance. We ship with DHL or USPS. Prices are subject to change without notice.
2024 Introductory Offer, ends June 28, 2024. Starter-Kit*: Five (5) Zipplicity Bags with Counter Display, $124.95 + Shipping *One per customer

5. Returns
Returns must be made in writing directly to Zipplicity within seven (7) calendar days of the delivery date, quoting invoice number and reasons. No returns are acceptable without Zipplicity Un-Luggage’s prior approval and delivery instructions for transport. Shipping will be charged. For any goods returned as ‘unsuitable,’ there is a re-stocking charge of 15% plus shipping, chargeable to the customer. Please email us with details of the product before returning it.

6. Payments
After you’ve placed your order, a Quickbooks Invoice will be emailed to you within 
one (1) business day. Zipplicity Un-Luggage accepts credit cards (MasterCard, Visa, Discover, and American Express) and EFT payments. All credit card payments incur 
a merchant fee. This allows us to keep manufacturing local and offer a full 50% wholesale rate.

7. Net 30 Terms
You may apply for credit terms with us by filling out an application form listing at least three credit references. You may request a credit application via our Contact Us page or by calling customer service at (234) 254-ZIPP [9477] after a minimum total of orders invoiced of $10,000 has been reached.

Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually, there is no criminal intent, and in these circumstances, we will only charge the customer a reimbursement for bank fees and all other incurred costs.

8. Shipping
Shipping is not included in the cost of goods. On all orders, freight will be charged on each invoice at a rate of 7% per invoice total; a minimum charge of $25.00 will apply. Shipping insurance is included in the rate. Zipplicity LLC insures your shipment through our shipping carrier.

9. Damages and Defects
Please inspect all shipments immediately upon arrival. Contact Zipplicity at info@zipplicity.com within five (5) calendar days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if held for more than 15 days after receipt.
With hand-sewn goods, we realize that, on occasion, a flawed stitch will sneak past our quality-control watchful eyes. These flaws may not be discovered until item is sold ton your customer. In this scenario, encourage your customer to contact Zipplicity directly for a replacement product.

10. Delivery Window
Please allow at least 10-12 days from the time of your order for completion of sewn items, plus an additional 5-7 days for delivery. Larger orders may require more time; please contact Zipplicity for information about availability. We will communicate the production and shipping timeline when the order is placed, keeping you abreast of changes.

11. Supply Chain Delays
We will communicate if part of your order cannot be filled due to supply chain delays, a.k.a. out-of-stock goods. Out-of-stock Goods will not be back-ordered and will not be shown on your invoice. If out-of-stock goods are removed from an invoice, you will be reimbursed for that portion. The out-of-stock goods will not be placed on the next order. It will be your responsibility to reorder the merchandise at a later date. If you wish to cancel any order, please inform us.

12. Shipping International Orders
We do not ship international orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for the customer.

13. Contact Information
For any inquiries or further assistance, please do not hesitate to contact us. Contact our customer service team at hello@zipplicity.com or call us at (234) 254-ZIPP [7499]. For more information, visit our website www.zipplicity.com.

14. Cancellation Policy
Order cancellations must be made in writing and received by Zipplicity Un-Luggage no later than 48 hours after placing the order. Cancellations made after this period may be subject to a cancellation fee to cover the costs of processing and preparation that have occurred.

15. Dispute Resolution
In the event of a dispute, we first aim to resolve the matter amicably through our customer service team. If a resolution cannot be reached, the dispute will be referred to mediation or an appropriate legal authority, adhering to the laws and regulations of the state of Missouri.

16. Privacy Policy
Zipplicity Un-Luggage is committed to protecting your privacy. Details on how we handle your personal and business information are available in our Privacy Policy, which can be found on our website https://zipplicity.com/privacy-policy/. This policy outlines how we collect, use, and secure your information.